Support
Contact Us
If you need help with Problem Pilot or have any questions about our service, please don't hesitate to reach out. We strive to respond to all inquiries within 24 hours during business days.
FAQ
How do credits work?
Credits are used each time you run a Reddit analysis. The number of credits used depends on the size of the subreddit and depth of analysis. Credits are refreshed at the beginning of each billing cycle and do not roll over.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time through your dashboard. Your access will continue until the end of your current billing period.
How accurate are the results?
Our AI analyzes real conversations from actual users discussing their software pain points, providing market-validated problem discovery. While no analysis is perfect, focusing on problems with higher pain scores increases your chances of finding valuable SaaS opportunities.
Troubleshooting
Experiencing technical issues with Problem Pilot? Here are some common solutions:
Analysis not starting
Check that you have sufficient credits and that the subreddit name is spelled correctly. Some private or restricted subreddits cannot be analyzed.
Login issues
Try clearing your browser cache and cookies. If problems persist, reset your password through the login page.
Still need help?
We're committed to providing excellent support for all our users. If you couldn't find the answer you were looking for, please email us directly.
Contact Support